IELTS CB Mock Tests

Part 1 — Questions 1–10

1.

ning package offered • Cleaning all surfaces • Cleaning the (1) throughout the apartment • Cleaning shower, sinks toilets etc. Additional service agreed • Every week o Cl

2.

etc. Additional service agreed • Every week o Cleaning the (2) o Ironing clothes – (3) only • Every month o Cleaning all the (4) from the inside o Washing down the (5) O

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agreed • Every week o Cleaning the (2) o Ironing clothes – (3) only • Every month o Cleaning all the (4) from the inside o Washing down the (5) Other possibilities • The

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Ironing clothes – (3) only • Every month o Cleaning all the (4) from the inside o Washing down the (5) Other possibilities • They can organise a plumber or an (6) if nece

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h o Cleaning all the (4) from the inside o Washing down the (5) Other possibilities • They can organise a plumber or an (6) if necessary • A special cleaning service is a

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(5) Other possibilities • They can organise a plumber or an (6) if necessary • A special cleaning service is available for customers who are allergic to (7) Information o

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ning service is available for customers who are allergic to (7) Information on the cleaners • Before being hired, all cleaners have a background check carried out by the

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ed, all cleaners have a background check carried out by the (8) • References are required • All cleaners are given (9) for two weeks • Customers send a (10) after each vi

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the (8) • References are required • All cleaners are given (9) for two weeks • Customers send a (10) after each visit Part 2:

10.

Questions 1-10 Complete the notes below. Write ONE WORD AND/ OR A NUMBER for each answer. Easy life cleaning services Basi

Part 2 — Questions 11–20

11. -14 Choose the correct letter, A, B or C. 11. Many hotel managers are unaware that their staff often

A a lack of training.B long hours.C low pay.

12. What is the impact of high staff turnover on managers?

A an increased workloadB low moraleC an inability to meet targets

13. What mistake should managers always avoid?

A failing to treat staff equallyB reorganising shifts without warningC neglecting to have enough staff during busy periods

14. What unexpected benefit did Dunwich hotel notice after improving staff retention rates?

A a fall in customer complaintsB an increase in loyalty club membershipC a rise in spending per customer

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Question 15

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Question 16

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Question 17

18.

Question 18

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Question 19

20.

Questions 15-20 Which way of reducing staff turnover was used in each of the following hotels? Write the correct letter, A,

Part 3 — Questions 21–30

21.

Questions 21 and 22 Choose TWO letters, A-E. Which TWO points do Thomas and Jeanne make about Thomas’s sporting activiti

22.

Questions 21 and 22 Choose TWO letters, A-E. Which TWO points do Thomas and Jeanne make about Thomas’s sporting activities at s

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Questions 23 and 24 Choose TWO letters, A-E. Which TWO feelings did Thomas experience when he was in Kenya? A disbelief

24.

Questions 23 and 24 Choose TWO letters, A-E. Which TWO feelings did Thomas experience when he was in Kenya? A disbelief B relie

25.

Question 25

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Question 26

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Question 27

28.

Question 28

29.

Question 29

30.

Questions 25-30 What comment do the students make about the development of each of the following items of sporting equipmen

Part 4 — Questions 31–40

31.

• Made from the sap of the maple tree • Color described as (31) • Added to food or used in cooking • Very (32) compared to refined sugar The maple tree • Has many specie

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described as (31) • Added to food or used in cooking • Very (32) compared to refined sugar The maple tree • Has many species • Needs sunny days and cool nights • Best gro

33.

ds sunny days and cool nights • Best growing conditions and (33) are in Canada and North America Early maple sugar producers • Made holes in tree trunks • Used hot (34) t

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aple sugar producers • Made holes in tree trunks • Used hot (34) to heat the sap Today’s maple syrup • The trees o Tree trunks may not have the correct (35) until they ha

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le syrup • The trees o Tree trunks may not have the correct (35) until they have been growing for 40 years • The production o A tap is drilled into the trunk and a (36) c

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rs • The production o A tap is drilled into the trunk and a (36) carries the sap into a bucket o Large pens of sap called evaporators are heated by means of a (37) o A lo

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rge pens of sap called evaporators are heated by means of a (37) o A lot of (38) is produced during the evaporation process o Sugar sand is removed because it makes the s

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called evaporators are heated by means of a (37) o A lot of (38) is produced during the evaporation process o Sugar sand is removed because it makes the syrup look (39) a

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ess o Sugar sand is removed because it makes the syrup look (39) and affects the taste o A huge quantity of sap is needed to make a (40) of maple syrup

40.

Questions 31-40 Complete the notes below. Write ONE WORD ONLY for each answer. Maple Syrup What is maple syrup • Made from