IELTS CB Mock Tests

Part 1 — Questions 1–10

Complete the notes below. Write ONE WORD AND/ OR A NUMBER for each answer. Easy life cleaning services Basic cleaning package offered • Cleaning all surfaces • Cleaning the

1.

Easy life cleaning services Basic cleaning package offered • Cleaning all surfaces • Cleaning the ____

2.

throughout the apartment • Cleaning shower, sinks toilets etc. Additional service agreed • Every week o Cleaning the ____

3.

o Ironing clothes – ____

4.

only • Every month o Cleaning all the ____

5.

from the inside o Washing down the ____

6.

Other possibilities • They can organise a plumber or an ____

7.

if necessary • A special cleaning service is available for customers who are allergic to ____

8.

Information on the cleaners • Before being hired, all cleaners have a background check carried out by the ____

9.

• References are required • All cleaners are given ____

10.

for two weeks • Customers send a ____

Part 2 — Questions 11–20

Choose the correct letter, A, B or C.

11. Many hotel managers are unaware that their staff often

A a lack of training.B long hours.C low pay.

12. What is the impact of high staff turnover on managers?

A an increased workloadB low moraleC an inability to meet targets

13. What mistake should managers always avoid?

A failing to treat staff equallyB reorganising shifts without warningC neglecting to have enough staff during busy periods

14. What unexpected benefit did Dunwich hotel notice after improving staff retention rates?

A a fall in customer complaintsB an increase in loyalty club membershipC a rise in spending per customer

Which way of reducing staff turnover was used in each of the following hotels? Write the correct letter, A, B or C, next to

15.

Question 15

16.

Question 16

17.

Question 17

18.

Question 18

19.

Question 19

20.

Question 20

Part 3 — Questions 21–30

22 Choose TWO letters, A-E. Which TWO points do Thomas and Jeanne make about Thomas’s sporting activities at school?

AHe should have felt more positive about them.
BThe training was too challenging for him.
CHe could have worked harder at them.
DHis parents were disappointed in him.
EHis fellow students admired him.

21.

Question 21

22.

Question 22

24 Choose TWO letters, A-E. Which TWO feelings did Thomas experience when he was in Kenya?

Adisbelief
Brelief
Cstress
Dgratitude
Ehomesickness

23.

Question 23

24.

Question 24

What comment do the students make about the development of each of the following items of sporting equipment? Choose SIX answers from the box and write the correct letter, A-H, next to

25.

Question 25

26.

Question 26

27.

Question 27

28.

Question 28

29.

Question 29

30.

Question 30

Part 4 — Questions 31–40

Complete the notes below. Write ONE WORD ONLY for each answer. Maple Syrup What is maple syrup • Made from the sap of the maple tree • Color described as

31.

Maple Syrup What is maple syrup • Made from the sap of the maple tree • Color described as ____

32.

• Added to food or used in cooking • Very ____

33.

to refined sugar The maple tree • Has many species • Needs sunny days and cool nights • Best growing conditions and ____

34.

are in Canada and North America Early maple sugar producers • Made holes in tree trunks • Used hot ____

35.

to heat the sap Today’s maple syrup • The trees o Tree trunks may not have the correct ____

36.

until they have been growing for 40 years • The production o A tap is drilled into the trunk and a ____

37.

carries the sap into a bucket o Large pens of sap called evaporators are heated by means of a ____

38.

o A lot of ____

39.

is produced during the evaporation process o Sugar sand is removed because it makes the syrup look ____

40.

and affects the taste o A huge quantity of sap is needed to make a ____