Listening — Test 0076 (audio playing)
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Once playing, you cannot pause or rewind — exactly like the real exam.source: local file

Part 1 — Questions 1–10

Complete the notes below. Write ONE WORD AND/ OF A NUMBER for each answer. Complaint to the airport Name: Jack Dawson Address:

1.
Complaint to the airport Name: Jack Dawson Address: ____
2.
road, Exeter Postcode: ____
3.
Telephone: work: ____

Choose the correct letter A, B or C.

4. What aspect of the flight does the man complain about?
5. What does the main think about the food served during the flight?
6. What does the man think of the service of the staff?

Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer.

7.
The man felt satisfied with because it was quick.
8.
During the flight facilities helped him distract from other poor quality of the service.
9.
As a gift a 20% discount on the fees will be offered.
10.
The flight company also offers the man a worth £20.

Part 2 — Questions 11–20

What is customer’s attitude towards the following services? Write the correct letter A, B or C next to questions 11-16.

  • Athey are very interested
  • Bthey might be less interested
  • Cthey are not interested 11. a free gift 12. a driver for an extra fee 13. a package service 14. updated car models 15. a discount 16. a new branch company
11.
a free gift
12.
a driver for an extra fee
13.
a package service
14.
updated car models
15.
a discount
16.
a new branch company

Choose the correct letter A, B or C.

17. What is the problem of the public transport?
18. According to the speaker what is true about the transportation?
19. According to the speaker what is true about the bus?
20. What is the existing situation about the price of bus tickets?

Part 3 — Questions 21–30

Choose the correct letter A, B or C.

21. What was the most difficult problem when the company was founded?
22. What is the staff unsatisfied with?
23. What was the problem of the manager?
24. What does the staff think of the new manager of the company?
25. What achievement has the organization made already?

Complete the summary below. Write NO MORE THAN THREE WORDS for each answer. Major problems of a company Since the company opened, there have been many problems with employment, but there is no

26.
Major problems of a company Since the company opened, there have been many problems with employment, but there is no ____
27.
He needs to find a venue for financial training. It is very hard to run an organisation and the ____
28.
is of great importance to staying organised. To enhance the organisation skills, there is a section on ____
29.
contains some useful resources, such as a collection of documentaries on personal organisation, the literature on ____
30.
and the articles on the ____

Part 4 — Questions 31–40

Complete the notes below. Write NO MORE THAN TWO WORDS for each answer. CLIMATE AND ARCHITECTURE • Cases and examples are from practice conducted in

31.
CLIMATE AND ARCHITECTURE • Cases and examples are from practice conducted in ____
32.
effects on the architecture. • The government try to reduce the negative effects. • Funds have been received from a ____
33.
• ____
34.
lower levels of acid in damaging pollutants. • In recent years, Alter Project focuses on the buildings made of ____
35.
Pollution • One of the main sources of pollution is from the construction industry. • ____
36.
is used to reduce pollution in Sky Tower. • Construction is affected by the increased ____
37.
in winter. • Humidity affects the ____
38.
condensed by moisture from the air. Building & Technology • Ground conditions can be a problem when the density of the ____
39.
is wrong. • Architects can now monitor the ____
40.
of buildings. • The government should make ____