Questions 1-3 Complete the notes below. Write ONE WORD AND/ OF A NUMBER for each answer. Complaint to the airport Name: Ja
4. -6 Choose the correct letter A, B or C. 4. What aspect of the flight does the man complain about?
5. What does the main think about the food served during the flight?
6. What does the man think of the service of the staff?
7.
tences below. Write NO MORE THAN TWO WORDS for each answer. 7. The man felt satisfied with because it was quick. 8. During the flight facilities helped him distract from
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nswer. 7. The man felt satisfied with because it was quick. 8. During the flight facilities helped him distract from other poor quality of the service. 9. As a gift a 20%
9.
helped him distract from other poor quality of the service. 9. As a gift a 20% discount on the fees will be offered. 10. The flight company also offers the man a worth £2
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Questions 7-10 Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer. 7. The man felt satisfied with
Part 2 — Questions 11–20
11.
Question 11
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Question 12
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Question 13
14.
Question 14
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Question 15
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Questions 11-16 What is customer’s attitude towards the following services? Write the correct letter A, B or C next to
17. -20 Choose the correct letter A, B or C. 17. What is the problem of the public transport?
18. According to the speaker what is true about the transportation?
19. According to the speaker what is true about the bus?
20. What is the existing situation about the price of bus tickets?
Part 3 — Questions 21–30
21. -25 Choose the correct letter A, B or C. 21. What was the most difficult problem when the company was founded?
22. What is the staff unsatisfied with?
23. What was the problem of the manager?
24. What does the staff think of the new manager of the company?
25. What achievement has the organization made already?
26.
re have been many problems with employment, but there is no (26) He needs to find a venue for financial training. It is very hard to run an organisation and the (27) is o
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al training. It is very hard to run an organisation and the (27) is of great importance to staying organised. To enhance the organisation skills, there is a section on (2
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. To enhance the organisation skills, there is a section on (28) in the library where some valuable books can be found. In addition, the library contains some useful reso
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f documentaries on personal organisation, the literature on (29) , and the articles on the (30) Part 4:
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Questions 26-30 Complete the summary below. Write NO MORE THAN THREE WORDS for each answer. Major problems of a company Sin
Part 4 — Questions 31–40
31.
TECTURE • Cases and examples are from practice conducted in (31) as well as rural areas. Acid rain • The chemicals have devastating effects on the architecture. • The gov
32.
uce the negative effects. • Funds have been received from a (32) • (33) experience lower levels of acid in damaging pollutants. • In recent years, Alter Project focuses o
33.
negative effects. • Funds have been received from a (32) • (33) experience lower levels of acid in damaging pollutants. • In recent years, Alter Project focuses on the b
34.
ecent years, Alter Project focuses on the buildings made of (34) Pollution • One of the main sources of pollution is from the construction industry. • (35) is used to red
35.
n sources of pollution is from the construction industry. • (35) is used to reduce pollution in Sky Tower. • Construction is affected by the increased (36) in winter. • H
36.
n in Sky Tower. • Construction is affected by the increased (36) in winter. • Humidity affects the (37) buildings whose grain can be condensed by moisture from the air. B
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ted by the increased (36) in winter. • Humidity affects the (37) buildings whose grain can be condensed by moisture from the air. Building & Technology • Ground condition
38.
Ground conditions can be a problem when the density of the (38) is wrong. • Architects can now monitor the (39) of buildings. • The government should make (40) for the a
39.
sity of the (38) is wrong. • Architects can now monitor the (39) of buildings. • The government should make (40) for the architects.
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Questions 31-40 Complete the notes below. Write NO MORE THAN TWO WORDS for each answer. CLIMATE AND ARCHITECTURE • Cases an