l – Claim form Claimant’s name: Emily-Jane Appleby Address: 1 Yeronga Street, (1) Postcode: 4105 Telephone No. (home): (2) Respondent: (3) Trading name: ABC appliances lt

1 Yeronga Street, (1) Postcode: 4105 Telephone No. (home): (2) Respondent: (3) Trading name: ABC appliances ltd Address: (4) avenue, Bardon Postcode: (5) Telephone no. (

t, (1) Postcode: 4105 Telephone No. (home): (2) Respondent: (3) Trading name: ABC appliances ltd Address: (4) avenue, Bardon Postcode: (5) Telephone no. (work): 72324681

) Respondent: (3) Trading name: ABC appliances ltd Address: (4) avenue, Bardon Postcode: (5) Telephone no. (work): 72324681 Date (of transaction): 3/2/2011 Warranty: (6)

e: ABC appliances ltd Address: (4) avenue, Bardon Postcode: (5) Telephone no. (work): 72324681 Date (of transaction): 3/2/2011 Warranty: (6)

Questions 1-6 Complete the notes below. Write NO MORE THAN ONE WORD AND/ OR A NUMBER for each answer. Small claims tribuna

R A NUMBER for each answer. Full particulars of claim Good: (7) – (‘Mallard’ brand, ‘Whisper’ model, serial no. XY303) Agreed to pay: (8) £ Good delivered on 5/3/2011 ABC

d’ brand, ‘Whisper’ model, serial no. XY303) Agreed to pay: (8) £ Good delivered on 5/3/2011 ABC appliances picked up the trade in on the same date. Salesman said: Mallar

energy because it has shorter cycle • Reduces the amount of (9) used • Whisper quiet Complaint: the cycle is longer and the appliance is very (10) Part 2:

Questions 7-10 Complete the notes below. Write NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer. Full particulars o

tences below. Write NO MORE THAN TWO WORDS for each answer. 11. The coach is comfortable because it is 12. After all passengers are aboard, the coach will make its first

for each answer. 11. The coach is comfortable because it is 12. After all passengers are aboard, the coach will make its first stop at Island 13. The ‘Tree top walk’ is a

rs are aboard, the coach will make its first stop at Island 13. The ‘Tree top walk’ is above a 14. Passengers will have a with the alpacas before boarding the bus for hom

Questions 11-14 Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer. 11. The coach is comfortable be

te NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer. (15) (16) (17) (18) (19) (20) Part 3:

MORE THAN TWO WORDS AND/ OR A NUMBER for each answer. (15) (16) (17) (18) (19) (20) Part 3:

THAN TWO WORDS AND/ OR A NUMBER for each answer. (15) (16) (17) (18) (19) (20) Part 3:

TWO WORDS AND/ OR A NUMBER for each answer. (15) (16) (17) (18) (19) (20) Part 3:

WORDS AND/ OR A NUMBER for each answer. (15) (16) (17) (18) (19) (20) Part 3:

Questions 15-20 Complete the table below. Write NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer. (15) (16) (17) (18

stions below. Write NO MORE THAN TWO WORDS for each answer. 21. According to the liaison officer, what do volunteers help provide? 22. What can volunteers help students c

ng to the liaison officer, what do volunteers help provide? 22. What can volunteers help students check and correct? 23. What aspects of students’ self-management can vol

e? 22. What can volunteers help students check and correct? 23. What aspects of students’ self-management can volunteers assist greatly with improving? 24. What will volu

lf-management can volunteers assist greatly with improving? 24. What will volunteers try to develop in the students so that they exert themselves more? 25. What is it tha

Questions 21-25 Answer the questions below. Write NO MORE THAN TWO WORDS for each answer. 21. According to the liaison offi

the phrases from the box. Sharon and Lester have different (26) Sharon studied business while Lester studied science. They are volunteering to help out at a school which

g to help out at a school which is increasing its students’ (27) in a number of subject areas. The (28) programme is well underway. It’s a well equipped school and the li

easing its students’ (27) in a number of subject areas. The (28) programme is well underway. It’s a well equipped school and the liaison officer is particularly impressed

ol and the liaison officer is particularly impressed by the (29) The school offers many things to do outside the curriculum and students are encouraged to take part in (3

Questions 26-30 Complete the summary below using the phrases from the box. Sharon and Lester have different (26) Sharon stu

tences below. Write NO MORE THAN TWO WORDS for each answer. 31. Someone in an anxiety state has worse than normal. 32. A phobia may stem from heredity or 33. The reason f

wer. 31. Someone in an anxiety state has worse than normal. 32. A phobia may stem from heredity or 33. The reason for the final breakdown is generally linked with like th

Questions 31-33 Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer. 31. Someone in an anxiety state

Question 34

Question 35

Question 36

Question 37

Question 38

Question 39

Questions 34-40 Match the phobic state in the box to the symptoms below. Choose your answers from the box and write the let