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Part 1 — Questions 1–10
1.
WO WORDS AND/OR A NUMBER for each answer. Card number: 6992 (1) 1147 8921 Name: Carlos da Silva Postcode: (2) Address: (3) Vauxhall Close, London Date of birth: 13 July (
2.
number: 6992 (1) 1147 8921 Name: Carlos da Silva Postcode: (2) Address: (3) Vauxhall Close, London Date of birth: 13 July (4) Mother,s maiden name: (5)
3.
(1) 1147 8921 Name: Carlos da Silva Postcode: (2) Address: (3) Vauxhall Close, London Date of birth: 13 July (4) Mother,s maiden name: (5)
4.
Address: (3) Vauxhall Close, London Date of birth: 13 July (4) Mother,s maiden name: (5)
5.
Questions 1-5 Complete the details below using NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer. Card number: 6992 (
6. -10 Choose the correct letter, A, B, or C. 6. The caller has paid
7. The caller is also worried about
8. The interest
9. The caller’s number is
10.
Question 10
Part 2 — Questions 11–20
11. -13 Choose the correct letter, A, B, C, or D. 11. Mr Gold had problems because he
12. Mr Gold used to travel across London to
13. What did Mr Gold have difficulty with in the past?
14.
uestions 14-20 Write NO MORE THAN ONE WORD for each answer. 14. Mr Gold stopped smoking on 15. Mr Gold said he was if people had not seen him smoking. 16. The worst side
15.
AN ONE WORD for each answer. 14. Mr Gold stopped smoking on 15. Mr Gold said he was if people had not seen him smoking. 16. The worst side effects he experienced were 17.
16.
15. Mr Gold said he was if people had not seen him smoking. 16. The worst side effects he experienced were 17. He saw giving up smoking as an 18. It was easier for Mr Gol
17.
him smoking. 16. The worst side effects he experienced were 17. He saw giving up smoking as an 18. It was easier for Mr Gold to stop smoking than he had 19. The radio pre
18.
ects he experienced were 17. He saw giving up smoking as an 18. It was easier for Mr Gold to stop smoking than he had 19. The radio presenter would like to have Mr Gold’s
19.
n 18. It was easier for Mr Gold to stop smoking than he had 19. The radio presenter would like to have Mr Gold’s 20 The presenter hopes listeners will find their own to s
20.
Questions 14-20 Write NO MORE THAN ONE WORD for each answer. 14. Mr Gold stopped smoking on 15. Mr Gold said he was if peop
Part 3 — Questions 21–30
21.
ach answer. Lorraine • has been with them on the course for (21) • has left because she has got a (22) • has returned to (23)
22.
hem on the course for (21) • has left because she has got a (22) • has returned to (23)
23.
Questions 21-23 Write NO MORE THAN TWO WORDS for each answer. Lorraine • has been with them on the course for (21) • has le
24. -30 Choose the correct letter, A, B, C or D. 24. Steve’s mark could have been better if he had
25. Steve’s book review was
26. Steve’s tutor criticizes which aspect of his project?
27. The tutor recommends that Frances should do
28. As regards getting funding, the tutor thinks Frances’s
29. The last time a student in the department achieved a first in their exams was
30. Steve does not plan to go on to do research because he wants to
Part 4 — Questions 31–40
31.
r each answer. Notes: The speaker specializes in management (31) Bullying in the workplace costs the (32) up to £4 billion a year. Bullying is caused by • insufficient ex
32.
izes in management (31) Bullying in the workplace costs the (32) up to £4 billion a year. Bullying is caused by • insufficient experience, • insecurity, or • a lack of (3
33.
Questions 31-33 Write NO MORE THAN TWO WORDS for each answer. Notes: The speaker specializes in management (31) Bullying in
34.
O WORDS for each answer. Main methods of bullying • Setting (34) tasks. • Constantly moving the goalposts. • Stopping individuals (35) to criticism. • Not (36) or replyin
35.
. • Constantly moving the goalposts. • Stopping individuals (35) to criticism. • Not (36) or replying to e-mails. This means you cannot expect your staff to (37) you. • U
36.
goalposts. • Stopping individuals (35) to criticism. • Not (36) or replying to e-mails. This means you cannot expect your staff to (37) you. • Using technology. Companie
37.
ying to e-mails. This means you cannot expect your staff to (37) you. • Using technology. Companies should develop an (38) of practice. Task In groups (39) other bullying
38.
o (37) you. • Using technology. Companies should develop an (38) of practice. Task In groups (39) other bullying strategies and ways in which they can be (40)
39.
ompanies should develop an (38) of practice. Task In groups (39) other bullying strategies and ways in which they can be (40)
40.
Questions 34-40 Write NO MORE THAN TWO WORDS for each answer. Main methods of bullying • Setting (34) tasks. • Constantly m